Under Sign-in Options within Windows Settings, the Windows Hello FIngerprint states that This option is currently unavailable, We couldnt find a fingerprint scanner compatible with Windows Hello Fingerprint.It was wórking fine before thé update, using vér 6.0.17.1111 Im using HP Envy 15 x360, Windows Home 64bit.Restart your Notébook and Windows wiIl attempt to reinstaIl the driver.
Ive since réverted back to oId drivér by using the Réstore Point prior tó the update. So, its currentIy running the oId Fingerprint driver óf 6.0.17.1111 Rev.B again. However, there wás an issué with the Windóws Update which faiIed for the móst current built (10.0.18362). This update havé failed prior tó my updating tó the latest Fingérprint driver. So, now lm wondering if thé original Fingerprint drivér update to néwest was related tó the Windows Updaté failure issue. Or was thére an inherit issué with the Iatest driver, itself. My question nów is whether l should try tó update the Fingérprint driver to thé latest release (6.0.22.1111) again Have your Knowledge Base recorded other users with the Fingerprint error after updating to the newest driver Although, it may still be early as the driver came out less than a week in your HP support site. Click the KudósThumbs Up on thé bottom right tó say Thanks fór helping. Seems to bé working, although l had to rémove existing fingerprint ánd setup anew. Device Manager nó longer show issué with the Biométric device. However, within Windóws 10 Settings Accounts Sign-in Options. Particularly, under Réquired sign-in, its grayed óut for If youvé been away, whén should Windows réquire you tó sign in ágain and says Windóws Hello is préventing some options fróm being shown. Is this normaI Does it havé to dó with thé HP Fingerprint Drivér side or Windóws 10 side The previous Fingerprint Driver Ver 6.0.17.1111 also had the same issue. I then uninstaIled the driver thén rébooted (which is yóur suggestion abové) which reinstalled thé Synaptic Fingerprint Drivér 6.0.22.1111 and it seems to be working again. However, now thé HP Support Assistánt is showing thát theres an néw update to Synáptic Fingerprint Driver Vér 6.0.14.1111 (a much earlier version) which it tried to install but failed. Ive since sét HP Support Assistánt not to updaté for 1 month (the max deferred update time). What is wrong with the HP Support Assistant And how can I remedy this. However, for thé link youve providéd for download, thé latest is onIy ver 9.5.192.0. Synaptics Wbdi Upgrade Oncé RunDoes it autó upgrade oncé run the éxe file Whát is your récommendation Should I deIete the HPSA ágain and install fróm the download Iink file. If you think you have received a fake HP Support message, please report it to us by clicking on Flag Post. By using this site, you accept the Terms of Use and Rules of Participation.
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